"We can’t be happier with the great job your company did on out chimney. The crew came on time and was very nice. They did run into some extra work that was well explained and quoted. Job quality was first class and the work done in a timely manner. What can I say we were completely blown away!" - Benjamin M. Herr
Very professional staff. They did exactly what they said they would do. I am in love with my new gas fireplace!
Jill Vertes August 13, 2018
Everyone was great! Friendly, professional & hard working.
Vaughn & Paula Heming July 29, 2018
Installer Tom was awesome! He was professional & friendly, very pleasant to be around while he was working on the house. His work turned out Perfect.
Todd Hayward July 15, 2018
All of the employees whom we came in contact with at Nickos were extremely helpful with our installation of our insert. We were impressed because most employed in today’s stores are not nearly as good at their jobs!
Dale & Ann Shriver July 14, 2018
Everything you folks did from answering questions, scheduling, workmanship, install, lining up the rug contractor was far above my expectations. The stove looks awesome. Can’t wait to use it in November. Thanks.
Dan Maffeo July 10, 2018
The guys were great and did a good job as usual!! Thanks!!
Art & Maxine Cook July 9, 2018
We appreciate you for being there to clean our chimney and make necessary repairs, as we truly enjoy using the fireplace in the winter. Our visitors enjoy the heat as well. Plus our cats Love the heat and always nap near-by. PS: Say “hi” to George as he sold us the insert.
Alfred Nativio July 8, 2018
The most caring & professional company in the area. Dougie and Frankie are the best. Thank you!
Mickal & Jody Larkin June 18, 2018
Very efficient, polite and courteous. Excellent crew. Well Done
Michael A Kosco June 16, 2018
The crew as efficient & very professional.
Richard Hendricks June 15, 2018
We were so impressed!!!! We are very very pleased with the service! Jody was super nice from the start of our fireplace journey and George did a great evaluation and answered all our concerns. I believe it was John & Matt, but they were so so so professional with the installation of our nice fireplace and the cleaning was amazing. We are so very pleased and we thank everyone who helped us!!! Great job to you all. Thanks again!
Ashley & David Smith June 13, 2018
Excellent work from evaluation, estimating and completing the work, on time and very well done. I would gladly recommend your services to others. Thank you.
Jim Cox June 10, 2018
Great job from start to finish. Everyone showed real pride in their work. Can’t thank you enough.
Jim & Debbie Balog June 9, 2018
Everything was good – no complaints. Always professional and friendly!
Jackie Elliott June 5, 2018
Repair men very courteous and professional.
Richard Constantine June 2, 2018
Very nice fellows, job well done = GREAT. Very satisfied.
Kathy Perich June 1, 2018
Had chimney cleaned and a rain cap installed. Very pleased with the work and overall experience.
Jeff & Darlene Lane May 31, 2018
The guys were very courteous and patient with their repair. Obviously know what they are doing.
Suzanne Borza May 31, 2018
Very professional and like that he kept everything clean. Much appreciated!
Jessica Shirey May 24, 2018
The guys did a fantastic job! Very professional, even made friends with our dog Remi. Thanks for working with us!
Rich & Barb Croce May 22, 2018
Great job. Thanks.
Mark May 22, 2018
Frank is excellent! It took a couple of visits and a couple of months – but he figured out the problem and we are all fixed.
Lisa Kennedy May 9, 2018
Technician was professional, neat, thorough, patient and knowledgeable.
Patricia Smitley May 6, 2018
Our serviceman was polite and helpful. He replaced a part in our fireplace and made it look great. Very pleased with service.
Lois Zelkovic April 30, 2018
You had better hang on to this service man. He spent time explaining the problem. A very friendly, personable person.
R. Maxwell April 28, 2018
Doug & Frank were friendly, courteous, knowledgeable, efficient and very helpful. The job was completed in a timely manner. A through cleaning was performed. They are an asset to your company.
Deb Williams April 25, 2018
The guys were very professional & took extreme caution in not getting dirt anywhere. I was impressed. Thanks!
Kim DeMarchi April 23, 2018
As Always, very satisfied.
Martha Metzler April 20, 2018
Service is always professional and friendly, going above and beyond!
Gene Porterfield April 20, 2018
Your instore personnel are excellent! They are knowledgeable and friendly.
Susan Stankwich March 28, 2018
Your service tech was very professional. Our fireplace was producing soot in the firebox and inside the glass front. Your service seems to have taken care of our immediate issues. I am happy to have found your service/business and expect to have you out in the future to service our unit again. Thanks
Richard Eicher March 28, 2018
Edie did a wonderful job in taking care of our problems. Thank you so much Edie!
Bill & Sherry Bair March 27, 2018
I was very impressed with the Nickos showroom. All personnel deemed very friendly.
Brad Stouffer March 21, 2018
Staff at the Latrobe store were very helpful and knowledgeable.
Erika Giran March 19, 2018
I needed to order chimney cap for a project at work. Your staff is very knowledgeable and made this process very easy. Thanks.
Lance Yokopenic March 19, 2018
Service crew man was the example of a well run caring company. Polite, knowledgeable, cleaned up after himself. Very well pleased.
Patrick & Penny Labeka March 16, 2018
Highly recommend your company. The technician could not have been any better- highly efficient and helpful.
William Hill March 7, 2018
The service men were very professional and knowledgeable. They gave us much information about our fireplace that we did not know.
Carol Teacher March 7, 2018
Highly recommend your company. The technician could not have been any better- highly efficient and helpful.
William Hill March 7, 2018
Doug was great. He did our initial installation.
John Benyo March 2, 2018
Appreciate your professional and personal attention to this project. Great job!
Father Daniel Blout March 1, 2018
Edie was very professional & Helpful. Doug was very nice and did a good job.
Joseph Telford February 26, 2018
Doug was on time and was very neat and clean about his work. Cleaning and servicing our gas logs
Barry Tocco February 25, 2018
Adam was awesome, polite, courteous and conscientious. Very thorough and a good trainer to his training partner, Excellent!
Eric Eisentrout February 24, 2018
Thanks Jody for bending ordering policy and getting me the parts. Have them installed, fit great
Bill Mcginnis February 23, 2018
Doug & Frank are professional & friendly. Answered all our questions, left everything spotless, Perfect!
John & Vickie Bleyer February 23, 2018
Your employees that you sent to do the work acted in a very professional manner and did a great job.
Jim Ayoob February 16, 2018
Very satisfied with your organization. Will certainly continue to call you if we have further needs.
John Kelly February 14, 2018
Very satisfied. The representative who I spoke with on the phone was very helpful. The gentleman who did the repair was very thorough, efficient and polite also.
Jodi Buntain February 11, 2018
Doug serviced our gas logs. He was very professional, answered all my questions and did an excellent job. Very pleased with his work!
John Scassellati February 8, 2018
Great company with great people, Tom, Pat Jody, (Thumbs up)
Tuppers February 1, 2018
Great service always! Every intervention with Nickos has been very positive!
T.S. Jones/Outdoor Odyssey January 17, 2018
Very satisfied with the repair to my gas log unit.
Sam Dinardo January 17, 2018
We always call to Nickos Business because we believe that you are the best we have always had. Thank you for your great business. Thank you. Please say hello to George!
John Ziegler January 15, 2018
Everyone at Nickos was very cordial, informative and helpful to all our needs. Thank you to Jody, Bonnie, Edie, George, Tom and everyone else. (chimney cleaners etc.) Who we may have missed, we are very pleased.
Thomas & Bernadette Gregor January 14, 2018
We were please from the first visit to and thru installation. Final completed fireplace as good as I wished it to be. Just beautiful.
Karen Stuart January 4, 2018
Serviceman is a nice fellow and works neatly & quietly and he answer and explains those questions I have asked.
Donald Guerrieri January 4, 2018
Everyone we spoke to or dealt with was very friendly and helpful.
Amy Davies January 4, 2018
Your service is what I expected. The inspection previous to installation allowed me to make sure prep was correct. Installers where very very good and fast.
Todd Schreker January 2, 2018
Enjoyed working with Bonnie
Janet & John Dickinson January 2, 2018
Repair of gas burning fireplace log set. Excellent service! Gary was the fellow-answered all questions, Very professional.
Pam Gibson January 1, 2018
All the staff was courteous, cordial and absolutely professional and efficient!!!
Frank Kleshinski, Jeannette January 1, 2018
Was very pleased with the two men that were here. Very polite, friendly, good professional manners. Easy to talk to and they listened, explained things and answered our questions. Were concerned about problems and they showed real interest. We were impressed with the professionalism and the fact that they cared.
Walter Altman, Greensburg January 1, 2018
The guys you sent to repair the chimney were polite, knowledgeable, and did a great job! Give them a raise! Super skills!
Bob Seiler, Greensburg January 1, 2018
Joan Stofko December 30, 2017
Your service was 10+ !
Larry Jones December 28, 2017
Had a great experience with George for our evaluation and John (installer) was very professional!
George Gosting December 26, 2017
Great people! Knowledgeable, considerate.
Robert Chocisky December 24, 2017
Team of workers arrived on time, were considerate of our home - completed work and left no evidence of being here – other than our beautiful new unit!
Dave & Linda Kenney December 21, 2017
We are very pleased with your service and will continue to use Nickos!
Erica Nunes December 19, 2017
Everything relate to our purchase and installation of a fireplace insert and a ventless stove was handled with extreme curtesy and professionalism. We are 100% satisfied and freely recommend Nickos to everyone- Thanks for a great experience!
Ed Fritz December 19, 2017
Purchased two fireplaces ten years ago, no problem.
Glenn Johnson December 5, 2017
Very professional staff. Store is lovely.
Delores Rohaly December 4, 2017
Adam & the other gentleman who cam to clean our chimney/wood burner were very friendly & professional. They were very knowledgeable & helpful in taking care of our issues. The office staff also very friendly & knowledgeable when we had to place an order for a wood burner part.
Rob & Lee Firment December 2, 2017
Highly recommend Nickos – We had chimney cleaned, wood burner serviced and gas logs cleaned & service- crew were professional and highly qualified, very pleased.
Mike & Peggy Tarasan December 2, 2017
Doug explained working of the gas fireplace in a clear manner.
William Hurrianko December 2, 2017
Bernie Kolk December 2, 2017
Office girl and service guy were great.
Lou Decenzo December 2, 2017
Great staff and the service crew that comes to my house for the annual inspection & cleaning are the best!
Dr. & Mrs Bernard Scherer November 30, 2017
I was very pleased that you were able to move my appointment up since I had an issue with fireplace not working. Doug is a nice guy.
Shan Hohol November 29, 2017
Ann was very helpful in customizing a spark screen for out outdoor fireplace. She worked with the fabricator to design an accurate fitting screen. Thanks!
William McAtee November 27, 2017
All workers were very helpful & Professional. Install crew was very clean and on time. Will definitely recommend and use you guys in the future.
Brandon Farrell November 27, 2017
I had a new burner & logs installed. Worker was very professional & very, very neat. No dirt in my house. Thank you.
Connie Peluso November 27, 2017
The young man that cleaned our chimney was such a courteous, polite individual. Seemed to be a “people pleaser” and proud of the job. Great attitude! I recommend him highly!! Someone you would want to keep on as an employee.
William & Darlene Grabell November 26, 2017
Gas fireplace – safety check and repairs, Technician wad excellent!!
Paul Zanotto November 23, 2017
Always happy with our service from you!
Carol Smith November 22, 2017
Appreciated your willingness to service our gas fireplace even though it was not purchased at your store.
John Harris November 22, 2017
Very professional and nice people.
Janice & Jeff Allison September 15, 2017
Doug always does a great job.
Robert Crain September 14, 2017
Had cleaning done, did great job & explained well on phone when scheduling – great job.
Mike Ferlin September 9, 2017
Great Service Thanks!
Barb Wieser September 8, 2017
The entire crew was extremely professional and courteous. Each step in rebuilding our chimney was detailed and explained. The crew leader did a fantastic job. We are very pleased.
Jonathan Hravath September 5, 2017
Service tech, Doug, was exceptional!
Doug Robinson September 5, 2017
We couldn’t be happier with our new MHP natural gas grill – made in the USA.
Andrew Blenko August 22, 2017
I have not installed our new gas fireplace yet, but I am very happy with everything so far. Customer Service has been fantastic!
Nick Hayden August 17, 2017
Excellent in store and in home service. We have had three installations, one chimney repair.
Nancy & Dennis Dunkard August 17, 2017
Very happy with my new gas grill and the new gas line.
Virginia Greubel August 11, 2017
Love you guys and your products. I saw the store, stopped in and I was all “in” hook, line and sinker!
Rosalie Wisotzki August 4, 2017
Repair and service of fireplace All work done professionally. Thank you!
Janet Wilson July 21, 2017
The representative was very professional and did an excellent job.
Robert Armen July 12, 2017
Everyone extremely nice – professional. Did a great job, thanks Doug.
Linda Adams July 1, 2017
A no stress environment. Similar to walking to the neighbors to ask about his new mower, tool etc.
Ted Crawford May 30, 2017
Very great people to work with. Bonnie was very helpful showing us fireplace designs, logs and doors. Bill very knowledgeable with measurements and mantle is beautiful. John and Tom, great job with install, cleanup and instructions on how to use gas logs. We would recommend Nickos to everyone we talk to. Just look at the final product. Thank you.
Mike and Cathy Delcoco April 1, 2017
The workers were very knowledgeable and efficient. I will Gladly recommend Nickos. I’m also thrilled that your company cares enough to send out a satisfaction survey. Thank you. Keep up the good work!
James Boggs March 29, 2017
Installation of new gas fireplace. Love it!
Donna Roble March 22, 2017
Gas log clean & repair. Doug is Awesome!
Rita and Ron Piper March 20, 2017
We are a very satisfied customer who has been treated with respect, cares and concerns.
John Deyarmin February 14, 2017
Everyone was extremely nice and installers were so neat. I expected some dust, but they were so neat & clean. As a neat freak, I was so impressed!!! Great work.
Denise Soles January 23, 2017
I was very impressed with my entire experience! The installers, John and Mike, were extremely good. Made no dust or dirt, professional, courteous and clean when coming into and out of the house. Would highly recommend!
Mark Urban January 23, 2017