“George, Bonnie, John, Kathy, Jodie and Edie went above and beyond to help and create the most beautiful fireplace. Jason did an amazing job on the mantel. John’s installation and entire team are superstars!
“Beautiful workmanship! Thank you!”
“Thank you Nickos for a professional job, plus the friendliness of your staff as they worked real hard to give us the fireplace that we wanted and will be able to enjoy for years to come.”
“In this ‘Not my Fault’ age, it is delightfully refreshing to deal with a company that truly believes in customer service. We thank you for your service!” What a great customer testimonial! Thank you for the opportunity to serve you.”
“We can’t be happier with the great job your company did on out chimney. The crew came on time and was very nice. They did run into some extra work that was well explained and quoted. Job quality was first class and the work done in a timely manner. What can I say we were completely blown away!”
What Our Customers Are Saying
Excellent service technician.
Michael O. December 16, 2020
Had Nickos come out a few years/31 back for an estimate, Was extremely helpful and when we purchased a fireplace, we will definitely be back to buy one there. Also, came into sore to purchase a cap and was treated great and employee was very knowledgeable. Thank you!
Jeff & Christy H. December 15, 2020
It doesn’t matter who the tech is that comes to our house because everyone is knowledgeable, friendly, kind & clean up after, proper clothes used. Very Professional!
Nick & Mary Beth G. December 12, 2020
Service call on existing unit. Service engineer very professional. Explained all that he was doing. Answered all our questions.
George W. December 10, 2020
Always pleased with your products and service! Thank you. Have safe, sane and happy holidays!
Jeff M. December 5, 2020
The crew did a fantastic job. My stove has been cleaned very thorough. It is working great.
Susan Hilf December 5, 2020
Doug was great! So was the technical partner!
Doug was very efficient & Informative.
Lois R. December 4, 2020
Lanny was great. He called before the appointment to be sure he understood the issues I was having. Very professional, knowledgeable and polite. Very satisfied – will be using Nickos for regular maintenance.
Rita S. December 4, 2020
I have always received amazing service/advice from you. Thanks!
Gail Harger December 1, 2020
I have always been very satisfied with my interactions & service over the years.
Bernard S. November 27, 2020
The customer service technician, Lenny, was very knowledgeable, capable and explained what and why he was correcting the problem. He was neat and orderly and kept the work area clean.
Joanne H. November 24, 2020
The ladies in the office really know the business. Always patient when dealing with customer.
Suzanne B. November 24, 2020
They guys were all wonderful who came out to sweep the chimney. We also had great service from the girls in the store.
Jayne & Tom B. November 24, 2020
I am very happy with your service department. At just a phone call you have Mike fix my pellet stove. PRONTO I have had pellet stove going on 8 years now, happy with it!
Michael R. November 24, 2020
Very pleased with Lanie’s work.
Ralph S. November 24, 2020
Cory was very professional as was his assistant.
Dwight W. 11/21/20
Dwight W. November 21, 2020
Doug was extremely professional and efficient. I will be a return customer when/if need arises.
Peggy F. November 19, 2020
Very pleased with all phases of having my gas fireplace repaired. Friendly, efficient service. Will highly recommend and use again.
SUE D. November 19, 2020
Thank you for the speedy service re: our replacement art. We love our new wood burner and we could not be more pleased with your outstanding help and customer service. Thank you!!
ANTHONY S. November 17, 2020
Service Technician, Doug Shroyer did a great job answering all my questions.
TIM PLESZ November 17, 2020
Matt & Augie arrived on time for a 10:30 am weather cap re-install. They completed the job easily and quickly. We appreciate the quick response and repair.
Chris B. November 15, 2020
Our tech was Lanny. He did a great job and was very efficient. He respected out home & highly recommend him in your employment.
Vicky B. November 15, 2020
Doug was very professional, polite & efficient. Good job.
Diane G. November 15, 2020
The customer service representative went out of her way to get me an appointment as soon as possible.
Jacquelyn C. November 15, 2020
Very please with the service, The fireplace is working very well.
Mary K L November 15, 2020
Great job, very clean and neat.
JOE U. November 3, 2020
Very nice tech. Thank you for wearing booties!
ALISA & JOE D. November 3, 2020
Fixed gas fireplace. Doug is very efficient & completed repairing quickly.
Brian S. November 1, 2020
Really appreciate the professionalism of both repairman as well as telephone representative. Treated our home with respect, wore shoe coverings and also put down drops cloths. Quality work from a quality company.
Zack K October 31, 2020
Both men were very professional and did an outstanding job.
LISA B. October 23, 2020
Love our stove!
JERRY M. October 21, 2020
We are very pleased with our chimney repairs. It looks so much better that it was. We also had a pellet stove installed and we love our pellet stove. That was a very good investment. All the staff are excellent and very friendly.
JOHN & DEBBIE R. October 20, 2020
Very impressed & satisfied. The crew members were outstanding from the installation team to the team Cory. They cemented the surround frame. Very personable, kind, informative. Overall A+ to Nickos. The office personnel where great also. Thank you all!
Joanne F. October 10, 2020
Always a pleasure. Nice showroom excellent sales, installation and service Repeat customer.
Edie S. October 9, 2020
Very efficient when ordering the product. Kept me up to date with everything! Customer service was above and beyond! Would recommend them for any of services they offer.
Marnie G. August 28, 2020
Doug was extremely helpful! Professional and knowledgeable. Customer service is outstanding!! Thank you!!
John & Crissy A. August 23, 2020
Beautiful display room. Many options. First place that we checked that had sales and the customer service was above and beyond. Felt like walking into a friend’s business.
Eric D. August 18, 2020
Everything went exactly as planned. Nothing hidden or subcontracted.
MARTIN P. August 4, 2020
Doug did an excellent job- explained all he did. Was happy to have fireplace serviced!
William & Christy S. August 4, 2020
All was great – very friendly and informative service technicians.
Jackie E. July 27, 2020
Very happy with my in home service for my wood burner
Maureen M. July 20, 2020
Matt and his buddy did a good job and answered all my questions.
Bob T. July 20, 2020
Matt & August were extremely professional & personable. There were meticulous in doing their jobs. Matt did a good job teaching August and August was eager to learn. As always, a great experience having Nickos staff here.
RUTH S. July 20, 2020
As always, Doug did a good job. On time, polite, knowledgeable about the stove and cleaned up all dirt. Very respectful to me & my home. Thank you
Rose Marie D. July 20, 2020
All of your techs have always been professional & friendly. Thank you for such quality people! Rare today!
Tyrone S. July 15, 2020
Our yearly cleaning of gas logs and a repair to our AOG gas grill was taken care of to our satisfaction once again.
Stephanie K. July 15, 2020
All workers are very nice and worked hard, explained everything and that was great.
Linda M. July 13, 2020
Stephen & Mary K. July 13, 2020
The guys worked very hard and were pleasant, very professional and were willing to answer questions.
Kathleen B. July 9, 2020
We were extremely pleased with the work done for us. The two gentlemen were very professional. They arrived on time, explained everything they were doing and did an excellent job! Thank you.
Kathy & Bob J July 8, 2020
Friendly and professional service.
Joe S. July 7, 2020
Nickos is great – appreciate your good service!
Geoff R. July 7, 2020
I have referred many people to Nickos. A little pricier, but they are the best! Had a “BIG” job done. Chimney all realigned with metal & Packed chimney. It’s nice to have a family owned company that stands behind their work! Truly appreciate it ‘ Bee Save”
Patty & Jerry S. July 3, 2020
Matt does a great job.
Michael C. July 2, 2020
We were very pleased with the work your guys did cleaning our chimney. We have them back again next time.
Lori H. July 1, 2020
Awesome service & Quality Always have been professional and excellent quality
Robert D. July 1, 2020
Excellent employees you can be proud of
William H. June 29, 2020
Doug was very helpful and answered all our questions. We appreciate the time he spent helping us understand the equipment we have as we are new in the home. Thanks Doug!
Dawn M. June 28, 2020
While replacing the mortar around the fireplace door – I never saw 2 men who worked so neatly. There wasn’t a spec of dust when they left. It was a pleasure!! Thank you
John A. June 27, 2020
Very knowledgeable/professional staff – Thanks!
Kayla G. June 27, 2020
Green Mountain Daniel Boone pellet grill. Amazing, couldn’t be happier with it.
Michael M. June 20, 2020
Great Work! George is invited for our fall/winter start up of new wood stove and chimney. Wine will be toasted.
Steve E June 15, 2020
I really appreciated the workers calling me when they were going to be a little late arriving on the first day they were scheduled to come. It was so nice no to have had to wonder where they were or wonder if I needed to call you. That extra bit means a lot and is rare these days. Great professionalism!
Rose M. June 13, 2020
Crew very polite, very informative & cleaned up very well.
Dana C. June 12, 2020
We bought our grill from you at you showroom. Jody was very helpful and our USA made Delta is just right for our needs! Thank you.
Randy & Diane G. June 7, 2020
We are very pleased with our experience. Tank you for a great job!
Cathy & Terry O June 2, 2020
Thanks for sending Doug, did a great job, a real pro.
Bill F March 5, 2020
Thank you all so much. You folks are the best
Jon & Ashley February 28, 2020
Lisa H. February 10, 2020
Wonderful customer service- Jody & Kathy were so helpful & kind. Jody was especially helpful answering questions regards to design & warranty issues!
Marie P. February 10, 2020
Doug was very good fireplace repair
Ken M. February 4, 2020
Byron W. February 4, 2020
I purchased a gas grill. Experience with Nickos was excellent.
Bob A. February 2, 2020
As usual, they were great. We can trust them to come when we are not here.
William B. January 23, 2020
Outstanding service from beginning to end. 5-star quality!
Chuck C. January 23, 2020
Technicians were very informative and courteous
Larry & Debbie M. January 18, 2020
Very respectful and professional.
John S. January 17, 2020
Frank the service man checked everything to see why pilot wasn’t staying on. Made sure the fireplace insert was sufficiently working properly.
Joanne S. January 15, 2020
We are always impressed with the service we receive. Thank you!
Donna & John W. January 15, 2020
John & Brian were very nice, professional- cares about the cleanliness of our home. They explained everything there were doing and made sure we understood how to work our beautiful gas logs before they left.
Brian & Sheryl January 11, 2020
On time / knowledgeable/ clean/ friendly/ so helpful.
Steve F January 10, 2020
The techs are true geniuses! Old fireplace required a great deal of thought to repair. Thank you.
Janet W. January 7, 2020
Glad to refurbish my 20 year old Pacific Gas grill with you. Excellent help/support
A.R. Wigle January 7, 2020
Doug Shroyer was quick and efficient. Great to have heat again.
DEBBIE MCGEARY January 6, 2020
Matt & Terry were our technicians for an eval & chimney cleaning. They were polite, professional, prompt and proficient. They explained things clearly, were neat and respectful or our home and work efficiently. We can’t say enough good about them and the services they provided.
Scott & Linda S. January 6, 2020
Melissa & Clayton S. January 3, 2020
Will continue to use Nickos for all our chimney services and recommend you to all homeowners here at Pike Run.
Pike Run Country Club January 3, 2020
Frank and Shawn were terrific. Great customer focus.
Ron D. January 2, 2020
Very impressed with knowledge and customer service of our technician, Doug. He is main reason we will continue service with Nickos
Ron S. December 26, 2019
The service crew (Shawn & Frank) was absolutely the best service crew I have ever had for any type of service. They explained every step as they went along, made suggestions for me to help keep my fireplace running properly.
Tim Plesz December 24, 2019
Very satisfied with Nickos! Love four new gas insert and impressed with the service. Merry Christmas
Doug R. December 24, 2019
Bonnie was extremely helpful. The guys did a great job during the evaluation and installation.
Matt E December 24, 2019
Frank and Shawn were wonderful! Beautifully mannered, efficient, personable, professional – and they were very articulate and spoke beautifully! Please see to it they get really big raises and perhaps trips to Aruba. And would not go anyplace else.
Michele December 15, 2019
Very professional, fantastic job!! You are my go to!
David V. December 14, 2019
Very good and friendly service.
Diane S. December 10, 2019
Cleaned gas logs, burner and pilot. Installed new remote. Very pleased with service.
Jan O. December 10, 2019
We needed our chimney inspected and cleaned. The guys were great and did a wonderful job!
Ryan & Missie December 5, 2019
From start to finish this was a very positive experience and the communication from everyone involved was amazing.
Marilyn Karpac November 30, 2019
Outstanding service/on time
Jeff and Mary Tyke November 25, 2019
The person that cleaned my fireplace was extraordinary! He did a great job!
C. Leshock November 24, 2019
Service tech was excellent
Michael O’Connor November 24, 2019
We absolutely love our new screen. It was so much the extra money and adds so much to our already beautiful fireplace. Thank you for your help.
Kim Eutsey November 20, 2019
Clay & Matt were so polite, arrive on time, thoroughly cleaned chimney and wood burner. Explained what he was doing.
Ron & Carole Bowman November 15, 2019
Each crew visit was clearly communicated and great
Jordan Paterson November 8, 2019
Service man was extremely polite & knowledgeable.
Larry & Debbie Messich November 8, 2019
Frank, the technician, was excellent! He’s knowledgeable, efficient and great to talk with A+++
Ed and Shellie October 25, 2019
Doug & Sean were great! No dirt in house, kept us updated on progress. Accepted our suggestions.
Ron & Pat Wasilak October 15, 2019
Not only was the work excellent, but the comfortable feeling we had that the job would be done as we requested and expected was probably more important.
Barbara & Terry Smith October 13, 2019
Very satisfied with the crew. (John, Terry & Doug) – John and Terry on Saturday and Doug and Terry on Thursday. Courteous and professional in every respect. Pleasant attitude and very attentive to every detail. Hard work done very well. All 3 represented your company very well. I would also commend George for his professional attitude & Diagnosis of the problem.
Robert Ridenour October 12, 2019
It’s been a pleasure! I love my gas logs.
Jill Mutschler October 11, 2019
Adam & Butch were courteous, neat- great workers. Thank you for sending them.
Elaine Joyce/Gary Racan October 11, 2019
Our experience with Nickos was outstanding. Lisa and Edie were so helpful and pleasant to deal with. John and Terry installed our chimney liner. They were very professional and did a wonderful job. We highly recommend them!
Carol & Dennis Dachille October 11, 2019
The service I received was very professional and personable. Will always recommend Nickos
Dave Peach October 8, 2019
We bought a stand-alone gas fireplace 3-4 years ago. Been very satisfied. Bonnie was most helpful! When we call for service, she takes good care of us. We have maintenance every year.
Charles Wilkinson October 8, 2019
We were pleased with your professional service. We’re enjoying our gas insert.
Joy & Larry Williams October 5, 2019
Frank is terrific. He is very conscientious in making sure that everything is done correctly.
Mike Verner October 2, 2019
The young men who came to clean our fireplace were very personable and professional. They cleaned everything and left no mess. I appreciate that they were on time and finished the job promptly.
Catherine Lehman September 30, 2019
We have been so pleased with your installation and subsequent service. We recommended you to our son Keith. Please treat him as you have treated us.
Susan Harmon September 29, 2019
John & Curt were wonderful to work with. They arrived as expected, worked hard all day. Answered all questions and are the nicest people. They were meticulous and took great pride in doing a good job. And the chimney looks fabulous.
Janice Molinero September 26, 2019
The work crew was extremely nice and left no mess when done
Barb Britenbaugh September 20, 2019
Friendly, customer service. Technician arrived on time as scheduled Professionally cleaned & Serviced unit. Very Satisfied – Love product!!
Tyrone Smartnick September 18, 2019
We have done business with Nickos since George first began his business. He has been trustworthy & generously helpful with our initial problems. We have purchased two stoves from Nickos, and we even traded up to a larger model. George always helped us make on sight decisions and set our daughter up with an insert installation.
Arnold & Gloria Burchianti September 16, 2019
Frank made sure I understood the problem with our gas stove and gave additional info about the switch which really was helpful because our switch did quit working and we are secure in changing it ourselves. Frankie was awesome!
Dotty Jekielek September 12, 2019
Doug makes us very comfortable and confident with his service
T. Leachman September 10, 2019
John, Clay & Kurt were excellent. Also second crew Shawn & Butch
Walter Laskoski September 10, 2019
I was very impressed at how Edie figured out what I needed for my pellet stove pipe.
John Hamill September 8, 2019
My crew of one (Frank) was very kind and informative and
also my phone rep.
Joan Stevenson September 1, 2019
Gas company red tagged my gas logs due to carbon monoxide evidence. Frank cleaned black residue and totally fixed all my concerns.
Patricia Fenton August 31, 2019
Nickos is the gold standard when it pertains to heating homes.
Alex Giobbi August 20, 2019
The work crews were professional and polite. They introduced themselves, explained the process and took extra care to be neat and clean.
Dennis & LouAnn Grove August 17, 2019
Our service technician was outstanding! It was a pleasure to have him in our home.
Mark & Kaaren Tinfori August 16, 2019
Crew was so nice and very comfortable to have them at our home
Mrs. Teresa Dennison August 11, 2019
Frank and Matt did a superb job. They were professional and did a good job of cleaning the woodstove.
Phyllis Schucolsky August 8, 2019
Staff was very professional, took their time, no pressure, very trusting! Service crew was excellent. I would highly recommend Nickos.
Dr. Joh Phillips August 5, 2019
Frank was personable and professional. Did a great job! Very pleased with his work.
Donna Bloom August 5, 2019
Great Customer Service. I was very pleased.
William Dietrich August 4, 2019
Always pleased with the in store staff and crew doing the work! Job well done
William & Breanna Kyper August 3, 2019
Terry & Doug were all very professional in their work and in their communication with me
Robert Garman July 31, 2019
Frank did an excellent job – he is careful and thorough. Thank you also to George for the advice on the chimney.
Alan Juffs July 30, 2019
I was not home when repairmen came. My wife said they were professional and courteous.
David Perry July 5, 2019
We are very happy with the work done and the way professional manner shown by the installer Frank.
Beth & Bob Bauman July 4, 2019
Frank was very professional, friendly and cognizant of keeping my furniture and carpeting clean. I appreciate him going above and beyond.
Michele Mandarino June 29, 2019
The guys were terrific. They were neat, tidy and friendly.
Helen Auman June 17, 2019
Nickos Rep, Frank, cam to our home, very professional, knowledgeable, resolved our gas log issue. He gets 2 thumbs up! Would recommend Nickos and use your service again – thank you!
Fontana’s June 17, 2019
Always satisfied with your work.
Geoff Rach June 14, 2019
We are always satisfied with all of the crews that have performed work on our property.
Jim & Leslie Kluchyrosky May 11, 2019
My wife and I have always worked w/Bonnie who is extremely knowledgeable, pleasant and patient. When she was unable to solve our most recent problem, she introduced us to Edie who went out of her way to ensure that the problem was repaired in an expedient and professional manner. I have had 3 fireplaces installed by your company and would defiantly recommend you to friends.
Stan Kukla May 10, 2019
My wife and I very much appreciate the great work in resolving our gas log issue.
Jim Etling May 9, 2019
Adam & Matt was very polite. They both had very good manners. I would recommend them both 100%
Cindy Silk May 9, 2019
The service tech was very professional. Thank you
Charles & Georgianna Wilson May 9, 2019
Very happy with everyone that I came in contact with at your company! Very professional and was extremely helpful.
Tammy & Scott Myers May 8, 2019
Couldn’t have been more pleased with the install of our new gas fireplaces logs and burner. The old logs & burner were removed, the fireplace cleaned and new ones installed in a neat & professional manner. Operation of the new system was verified & clearly explained.
Frank Garofalo May 7, 2019
Repaired pellet stove. Great service, great service personal.
Ronald Beidler May 6, 2019
Great job and completely satisfied
Connie Testa May 3, 2019
Very well pleased. Great!
Maggie Kuhns April 20, 2019
Your staff is excellent. Ours was an insurance job-so we had to get 2 prices – the professional level was beyond compare.
Zimmerman April 20, 2019
Extremely please with the entire process. Very professional staff. Bonnie was exceptionally informative and patient and John is a perfectionist and so very talented. John has gone “above and beyond” to make sure I was satisfied. I would use Nickos again in a heartbeat!
Lynn Jobe April 16, 2019
We really like dealing with your company. Everyone is so helpful and professional. Nice group of people!
George & Virginia Yatsko April 10, 2019
The entire experience with all representatives of Nickos Chimney Company was nothing short of excellent. They all where very knowledgeable and professional, with the end product being exactly what was expected. We are very happy customers.
Tim Maruca April 8, 2019
Gas fireplace service – these guys know what they’re doing!
Neal Vaneck April 7, 2019
Everyone was very helpful. They answered all my questions.
Rick Froehleck April 6, 2019
He was very helpful in answering our questions about our lamplight.
Tracie Hoffman April 5, 2019
Doug and Thomas did a great job.
Harvey Frankel April 5, 2019
Great service, great information, answered all questions.
Devil Mols April 1, 2019
Very good job – workers very nice! Very satisfied!
John and Jan White March 29, 2019
Pleased with the entire job & Especially kindness & friendliness of all workers – fireplace is beautiful
Joan Kustra March 28, 2019
Great service very professional
Paula Teacher/Tim Woods March 28, 2019
Frank was very professional. Fixed the problem and was efficient in his work.
Richard Hamer March 22, 2019
We needed fireplace service (repair). Doug (serviceman) was courteous and went
right to work. He explained what was
wrong (broken) and corrected the problem.
Basil & Linda Zaycosky March 20, 2019
Butch & Frank were very competent & Professional
Mr. & Mrs Jerry Emili March 18, 2019
Doug did a great job with our fireplace.
Robert Germaux March 13, 2019
Your technician, Doug, arrived on time as previous times. Check our stove, made adjustments and ordered the parts needed for repair. As in past visits, we are satisfied with his service and professionalism.
Ed Rach March 8, 2019
George, Bonnie, John, Kathy, Jody and Edie went above and beyond to help and create the most beautiful fireplace. Jason did an amazing job on the mantel. Johns installation and entire team are superstars! Beautiful workmanship. Thank you.
Betty & Doug March 8, 2019
We are very happy with our new stove. A pleasure doing business with Nickos.
Steve & Kelly Woods March 8, 2019
Will tell people to call you. Great job!
Naomi Kubala March 8, 2019
Adam & Matt did a great job! Thanks
Dave Meixner March 8, 2019
Frank did a great job!
Wayne Burns March 8, 2019
Doug Shroyer did our servicing and was very competent and friendly. He even came back to check our franklin stove after it ran for a while. He went over and above what was required. Thank you!
Kathy & Denny Prisbylla March 8, 2019
Nickos is the best! We would not trust anyone else for fireplace needs!
Danielle Saxinger March 8, 2019
Frank was very professional and friendly. He is very much an asset to your company. He is a keeper
Leonard & Polly Benning March 6, 2019
Staff is extremely kind, empathetic and knowledgeable. Adam, Matthew and Michael represent Nickos extremely well. Hopefully our new cap will solve our fireplace woes!
Ruth Smith February 21, 2019
You guys are great!
Liz & Larry Eisenstadt February 21, 2019
Bonnie was very knowledgeable & helpful. She is very nice to deal with.
Rick Baldesberger February 18, 2019
Very happy with my service
Jennifer McClelland February 18, 2019
I was very satisfied with Douglas’ work
Bob Wingrove February 14, 2019
I came to the store to look at the Daniel Boone GMG. I wish you would’ve had the model I was interested in on display, but you didn’t. I am very satisfied with my purchase and my sales woman (Bonnie) was great along with the gentleman that loaded my grill in my truck!
William Renn February 10, 2019
Very satisfied with every aspect of Nickos.
Chris and Carol Lasky February 8, 2019
The two young men that did the job were very helpful, well-mannered and enthused about their work! Great!
Frank & Pat Deblasio February 8, 2019
Once again, amazing service. Thanks so much.
Kitty Hricellak February 8, 2019
My fireplace (gas logs) needed repaired & serviced. Doug, service rep, was very professional and was very helpful. He explained about a remote unit and we purchased it and are very satisfied with the service. He is welcome to come again. Thanks for taking good care of us!
February 5, 2019
Renee, in sales, was very helpful in getting information and explaining about electric stove we purchased.
Janice Shipley February 5, 2019
Thanks so much! It has been a pleasure
Aaron Cirota February 2, 2019
Everyone was great! The gas logs are great! Thanks so much!
Dave & Annie Donaldson February 2, 2019
Adam & Thomas are a hoot! Great workers too!
Kirk Watson February 2, 2019
We had our chimney/fireplace cleaned, an in-home evaluation, and an in-home installation. A total of five (5) different men worked in our home. Everyone had excellent skills and their manners and respect toward our home and the two of us was outstanding. Your crew members are awesome.
Les & Linda Boord February 2, 2019
We would recommend Nickos for any fireplace or chimney work. Friendly and competent.
James and Marlene Fullem January 31, 2019
Very courteous and polite technicians. Took care to ensure to not track snow into my house. Efficient and thorough.
Michael Lapresti January 26, 2019
Excellent service. Experts, all of them, on fireplaces. No questions left unanswered. Friendly, exceptional employees. Knowledge was superb!
Walter & Donna Hempel January 25, 2019
Serviceman was on time, corrected problem, was informative, very tidy and neat, answered questions completely; overall very satisfied.
Larry & Julia Carlson January 25, 2019
Frank is great!
Tim Butan January 11, 2019
Really enjoy the gas log insert. Seems to be doing the job.
Gary & Patti Heydorn January 9, 2019
Doug was great!
Robert Germaux January 9, 2019
Wonderful men to work with! They know their business!
Blankenship January 9, 2019
All the personnel that came to our home were very helpful and professional.
Mr. Clark D Guy January 9, 2019
Was going to buy parts on line for my dutchwest stove but decided to go to you guys. Always great service & reasonable prices.
Bruce Broglie January 8, 2019
David Larkin January 7, 2019
John Hoover & crew were the best!! Courteous, neat, friendly and hard working. They worked until the job was done and cleaned up better than we expected. Work was outstanding.
Dick & Dot Taylor January 2, 2019
Cleaning our fireplace – very, very good. Great employee
Clay Wilchen & Linda Kline December 20, 2018
Very professional staff. They did exactly what they said they would do. I am in love with my new gas fireplace!
Jill Vertes August 13, 2018
Everyone was great! Friendly, professional & hard working.
Vaughn & Paula Heming July 29, 2018
Installer Tom was awesome! He was professional & friendly, very pleasant to be around while he was working on the house. His work turned out Perfect.
Todd Hayward July 15, 2018
All of the employees whom we came in contact with at Nickos were extremely helpful with our installation of our insert. We were impressed because most employed in today’s stores are not nearly as good at their jobs!
Dale & Ann Shriver July 14, 2018
Everything you folks did from answering questions, scheduling, workmanship, install, lining up the rug contractor was far above my expectations. The stove looks awesome. Can’t wait to use it in November. Thanks.
Dan Maffeo July 10, 2018
The guys were great and did a good job as usual!! Thanks!!
Art & Maxine Cook July 9, 2018
We appreciate you for being there to clean our chimney and make necessary repairs, as we truly enjoy using the fireplace in the winter. Our visitors enjoy the heat as well. Plus our cats Love the heat and always nap near-by. PS: Say “hi” to George as he sold us the insert.
Alfred Nativio July 8, 2018
The most caring & professional company in the area. Dougie and Frankie are the best. Thank you!
Mickal & Jody Larkin June 18, 2018
Very efficient, polite and courteous. Excellent crew. Well Done
Michael A Kosco June 16, 2018
The crew as efficient & very professional.
Richard Hendricks June 15, 2018
We were so impressed!!!! We are very very pleased with the service! Jody was super nice from the start of our fireplace journey and George did a great evaluation and answered all our concerns. I believe it was John & Matt, but they were so so so professional with the installation of our nice fireplace and the cleaning was amazing. We are so very pleased and we thank everyone who helped us!!! Great job to you all. Thanks again!
Ashley & David Smith June 13, 2018
Excellent work from evaluation, estimating and completing the work, on time and very well done. I would gladly recommend your services to others. Thank you.
Jim Cox June 10, 2018
Great job from start to finish. Everyone showed real pride in their work. Can’t thank you enough.
Jim & Debbie Balog June 9, 2018
Everything was good – no complaints. Always professional and friendly!
Jackie Elliott June 5, 2018
Repair men very courteous and professional.
Richard Constantine June 2, 2018
Very nice fellows, job well done = GREAT. Very satisfied.
Kathy Perich June 1, 2018
Had chimney cleaned and a rain cap installed. Very pleased with the work and overall experience.
Jeff & Darlene Lane May 31, 2018
The guys were very courteous and patient with their repair. Obviously know what they are doing.
Suzanne Borza May 31, 2018
Very professional and like that he kept everything clean. Much appreciated!
Jessica Shirey May 24, 2018
The guys did a fantastic job! Very professional, even made friends with our dog Remi. Thanks for working with us!
Rich & Barb Croce May 22, 2018
Great job. Thanks.
Mark May 22, 2018
Frank is excellent! It took a couple of visits and a couple of months – but he figured out the problem and we are all fixed.
Lisa Kennedy May 9, 2018
Technician was professional, neat, thorough, patient and knowledgeable.
Patricia Smitley May 6, 2018
Our serviceman was polite and helpful. He replaced a part in our fireplace and made it look great. Very pleased with service.
Lois Zelkovic April 30, 2018
You had better hang on to this service man. He spent time explaining the problem. A very friendly, personable person.
R. Maxwell April 28, 2018
Doug & Frank were friendly, courteous, knowledgeable, efficient and very helpful. The job was completed in a timely manner. A through cleaning was performed. They are an asset to your company.
Deb Williams April 25, 2018
The guys were very professional & took extreme caution in not getting dirt anywhere. I was impressed. Thanks!
Kim DeMarchi April 23, 2018
As Always, very satisfied.
Martha Metzler April 20, 2018
Service is always professional and friendly, going above and beyond!
Gene Porterfield April 20, 2018
Your instore personnel are excellent! They are knowledgeable and friendly.
Susan Stankwich March 28, 2018
Your service tech was very professional. Our fireplace was producing soot in the firebox and inside the glass front. Your service seems to have taken care of our immediate issues. I am happy to have found your service/business and expect to have you out in the future to service our unit again. Thanks
Richard Eicher March 28, 2018
Edie did a wonderful job in taking care of our problems. Thank you so much Edie!
Bill & Sherry Bair March 27, 2018
I was very impressed with the Nickos showroom. All personnel deemed very friendly.
Brad Stouffer March 21, 2018
Staff at the Latrobe store were very helpful and knowledgeable.
Erika Giran March 19, 2018
I needed to order chimney cap for a project at work. Your staff is very knowledgeable and made this process very easy. Thanks.
Lance Yokopenic March 19, 2018
Service crew man was the example of a well run caring company. Polite, knowledgeable, cleaned up after himself. Very well pleased.
Patrick & Penny Labeka March 16, 2018
Highly recommend your company. The technician could not have been any better- highly efficient and helpful.
William Hill March 7, 2018
The service men were very professional and knowledgeable. They gave us much information about our fireplace that we did not know.
Carol Teacher March 7, 2018
Highly recommend your company. The technician could not have been any better- highly efficient and helpful.
William Hill March 7, 2018
Doug was great. He did our initial installation.
John Benyo March 2, 2018
Appreciate your professional and personal attention to this project. Great job!
Father Daniel Blout March 1, 2018
Edie was very professional & Helpful. Doug was very nice and did a good job.
Joseph Telford February 26, 2018
Doug was on time and was very neat and clean about his work. Cleaning and servicing our gas logs
Barry Tocco February 25, 2018
Adam was awesome, polite, courteous and conscientious. Very thorough and a good trainer to his training partner, Excellent!
Eric Eisentrout February 24, 2018
Thanks Jody for bending ordering policy and getting me the parts. Have them installed, fit great
Bill Mcginnis February 23, 2018
Doug & Frank are professional & friendly. Answered all our questions, left everything spotless, Perfect!
John & Vickie Bleyer February 23, 2018
Your employees that you sent to do the work acted in a very professional manner and did a great job.
Jim Ayoob February 16, 2018
Very satisfied with your organization. Will certainly continue to call you if we have further needs.
John Kelly February 14, 2018
Very satisfied. The representative who I spoke with on the phone was very helpful. The gentleman who did the repair was very thorough, efficient and polite also.
Jodi Buntain February 11, 2018
Doug serviced our gas logs. He was very professional, answered all my questions and did an excellent job. Very pleased with his work!
John Scassellati February 8, 2018
Great company with great people, Tom, Pat Jody, (Thumbs up)
Tuppers February 1, 2018
Great service always! Every intervention with Nickos has been very positive!
T.S. Jones/Outdoor Odyssey January 17, 2018
Very satisfied with the repair to my gas log unit.
Sam Dinardo January 17, 2018
We always call to Nickos Business because we believe that you are the best we have always had. Thank you for your great business. Thank you. Please say hello to George!
John Ziegler January 15, 2018
Everyone at Nickos was very cordial, informative and helpful to all our needs. Thank you to Jody, Bonnie, Edie, George, Tom and everyone else. (chimney cleaners etc.) Who we may have missed, we are very pleased.
Thomas & Bernadette Gregor January 14, 2018
We were please from the first visit to and thru installation. Final completed fireplace as good as I wished it to be. Just beautiful.
Karen Stuart January 4, 2018
Serviceman is a nice fellow and works neatly & quietly and he answer and explains those questions I have asked.
Donald Guerrieri January 4, 2018
Everyone we spoke to or dealt with was very friendly and helpful.
Amy Davies January 4, 2018
Your service is what I expected. The inspection previous to installation allowed me to make sure prep was correct. Installers where very very good and fast.
Todd Schreker January 2, 2018
Enjoyed working with Bonnie
Janet & John Dickinson January 2, 2018
Repair of gas burning fireplace log set. Excellent service! Gary was the fellow-answered all questions, Very professional.
Pam Gibson January 1, 2018
All the staff was courteous, cordial and absolutely professional and efficient!!!
Frank Kleshinski, Jeannette January 1, 2018
Was very pleased with the two men that were here. Very polite, friendly, good professional manners. Easy to talk to and they listened, explained things and answered our questions. Were concerned about problems and they showed real interest. We were impressed with the professionalism and the fact that they cared.
Walter Altman, Greensburg January 1, 2018
The guys you sent to repair the chimney were polite, knowledgeable, and did a great job! Give them a raise! Super skills!
Bob Seiler, Greensburg January 1, 2018
Joan Stofko December 30, 2017
Your service was 10+ !
Larry Jones December 28, 2017
Had a great experience with George for our evaluation and John (installer) was very professional!
George Gosting December 26, 2017
Great people! Knowledgeable, considerate.
Robert Chocisky December 24, 2017
Team of workers arrived on time, were considerate of our home - completed work and left no evidence of being here – other than our beautiful new unit!
Dave & Linda Kenney December 21, 2017
We are very pleased with your service and will continue to use Nickos!
Erica Nunes December 19, 2017
Everything relate to our purchase and installation of a fireplace insert and a ventless stove was handled with extreme curtesy and professionalism. We are 100% satisfied and freely recommend Nickos to everyone- Thanks for a great experience!
Ed Fritz December 19, 2017
Purchased two fireplaces ten years ago, no problem.
Glenn Johnson December 5, 2017
Very professional staff. Store is lovely.
Delores Rohaly December 4, 2017
Adam & the other gentleman who cam to clean our chimney/wood burner were very friendly & professional. They were very knowledgeable & helpful in taking care of our issues. The office staff also very friendly & knowledgeable when we had to place an order for a wood burner part.
Rob & Lee Firment December 2, 2017
Highly recommend Nickos – We had chimney cleaned, wood burner serviced and gas logs cleaned & service- crew were professional and highly qualified, very pleased.
Mike & Peggy Tarasan December 2, 2017
Doug explained working of the gas fireplace in a clear manner.
William Hurrianko December 2, 2017
Bernie Kolk December 2, 2017
Office girl and service guy were great.
Lou Decenzo December 2, 2017
Great staff and the service crew that comes to my house for the annual inspection & cleaning are the best!
Dr. & Mrs Bernard Scherer November 30, 2017
I was very pleased that you were able to move my appointment up since I had an issue with fireplace not working. Doug is a nice guy.
Shan Hohol November 29, 2017
Ann was very helpful in customizing a spark screen for out outdoor fireplace. She worked with the fabricator to design an accurate fitting screen. Thanks!
William McAtee November 27, 2017
All workers were very helpful & Professional. Install crew was very clean and on time. Will definitely recommend and use you guys in the future.
Brandon Farrell November 27, 2017
I had a new burner & logs installed. Worker was very professional & very, very neat. No dirt in my house. Thank you.
Connie Peluso November 27, 2017
The young man that cleaned our chimney was such a courteous, polite individual. Seemed to be a “people pleaser” and proud of the job. Great attitude! I recommend him highly!! Someone you would want to keep on as an employee.
William & Darlene Grabell November 26, 2017
Gas fireplace – safety check and repairs, Technician wad excellent!!
Paul Zanotto November 23, 2017
Always happy with our service from you!
Carol Smith November 22, 2017
Appreciated your willingness to service our gas fireplace even though it was not purchased at your store.
John Harris November 22, 2017
Very professional and nice people.
Janice & Jeff Allison September 15, 2017
Doug always does a great job.
Robert Crain September 14, 2017
Had cleaning done, did great job & explained well on phone when scheduling – great job.
Mike Ferlin September 9, 2017
Great Service Thanks!
Barb Wieser September 8, 2017
The entire crew was extremely professional and courteous. Each step in rebuilding our chimney was detailed and explained. The crew leader did a fantastic job. We are very pleased.
Jonathan Hravath September 5, 2017
Service tech, Doug, was exceptional!
Doug Robinson September 5, 2017
We couldn’t be happier with our new MHP natural gas grill – made in the USA.
Andrew Blenko August 22, 2017
I have not installed our new gas fireplace yet, but I am very happy with everything so far. Customer Service has been fantastic!
Nick Hayden August 17, 2017
Excellent in store and in home service. We have had three installations, one chimney repair.
Nancy & Dennis Dunkard August 17, 2017
Very happy with my new gas grill and the new gas line.
Virginia Greubel August 11, 2017
Love you guys and your products. I saw the store, stopped in and I was all “in” hook, line and sinker!
Rosalie Wisotzki August 4, 2017
Repair and service of fireplace All work done professionally. Thank you!
Janet Wilson July 21, 2017
The representative was very professional and did an excellent job.
Robert Armen July 12, 2017
Everyone extremely nice – professional. Did a great job, thanks Doug.
Linda Adams July 1, 2017
A no stress environment. Similar to walking to the neighbors to ask about his new mower, tool etc.
Ted Crawford May 30, 2017
Very great people to work with. Bonnie was very helpful showing us fireplace designs, logs and doors. Bill very knowledgeable with measurements and mantle is beautiful. John and Tom, great job with install, cleanup and instructions on how to use gas logs. We would recommend Nickos to everyone we talk to. Just look at the final product. Thank you.
Mike and Cathy Delcoco April 1, 2017
The workers were very knowledgeable and efficient. I will Gladly recommend Nickos. I’m also thrilled that your company cares enough to send out a satisfaction survey. Thank you. Keep up the good work!
James Boggs March 29, 2017
Installation of new gas fireplace. Love it!
Donna Roble March 22, 2017
Gas log clean & repair. Doug is Awesome!
Rita and Ron Piper March 20, 2017
We are a very satisfied customer who has been treated with respect, cares and concerns.
John Deyarmin February 14, 2017
Everyone was extremely nice and installers were so neat. I expected some dust, but they were so neat & clean. As a neat freak, I was so impressed!!! Great work.
Denise Soles January 23, 2017
I was very impressed with my entire experience! The installers, John and Mike, were extremely good. Made no dust or dirt, professional, courteous and clean when coming into and out of the house. Would highly recommend!
Mark Urban January 23, 2017